Incident Response

Incident Management

The Incident Response service provides direct contact with professionals from Telsy’s Incident Response Team (IRT), who can provide operational support to companies that have suffered cyber incidents and/or data breaches.

This support helps the customer implement the necessary countermeasures to resolve the crisis and restore business continuity.

Contact us at contact@telsy.it to find out more about our Incident Management services, their features, and related services.

Prima sezione
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Quick support

Incident Response service was created to provide 24/7 operational support to organizations and to guide them step-by-step through the incident response process stages.

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Toll-free number

By dialling +39 02 2022 8700 and entering the PIN “1971“, the user can directly contact Telsy’s iSOC experts.

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War room

A team of dedicated experts supporting the customer throughout all stages of cyber incident management.

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Crisis communication

Service that can be integrated with the management of institutional communications, in compliance with current regulations, and strategic communications with stakeholders and the media.

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Incident notification support

Pre- and post-incident consulting support for the proper management of communications to the authorities required by law in the context of incident reporting: from sharing operational guidelines to providing assistance in completing and understanding communications.

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Policy & Insurance

Preparation of internal procedures and insurance coverage for incident management, adopting the processes, measures, and tools necessary to prevent cyber events and prepare to manage incidents before they occur.

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Reputational Management

Consulting service for the management of strategic crisis communications (internal, external, and high-profile) aimed at preventing, mitigating, and remedying reputational and relational damage resulting from a cyber incident.