The TIM Group strongly believes in the importance of fostering an open corporate culture based on ethics, transparency and responsibility.
For this reason TIM and the TIM Group companies provide internal channels for reporting information to the Supervisory Body that refers to TIM Group personnel and/or third parties relating to violations of laws and regulations, of the Code of Ethics and Conduct of the TIM Group, of the Organisational Model 231, and of the system of rules and procedures in force within the TIM Group.
Dedicated channels are available for commercial complaints and disputes or requests related to personal interests.
Your active and responsible participation in reporting any non-compliant behaviour enables the company to detect any irregularities and take timely corrective action, preventing any financial or reputational damage.
Who can report?
Anyone may submit a report: employees, former employees, job applicants, partners, customers, suppliers, consultants, associates and, more generally, anyone who has a legitimate interest in the business activities of the TIM Group.
You can also do this anonymously.
The report must be adequately substantiated, i.e. it must contain sufficient details to ascertain the facts reported (e.g. elements that make it possible to identify the persons involved, the context, the place and time when the facts took place, and supporting documentation).
How can you report?
You can submit a report, also anonymously, via:
– the Whistleblowing Portal, which guarantees the confidentiality of the whistleblower’s identity through the use of secure protocols and encryption tools. Once all the details have been entered, the Portal provides a Unique Identification Code that allows you to check the processing status and send and receive communications (also anonymously);
– voicemail at the freephone number 800664411;
– ordinary mail sent to the Supervisory Body of TIM or of the TIM Group company concerned, addressed to the registered office of the company concerned.
Remember that if you receive a report, in any form (written or verbal), you must send it promptly and in any case within 7 days of receipt, to the Supervisory Body concerned, through the above-mentioned channels, or via the TIM Audit Department, providing simultaneous notification to the whistleblower (if known) and ensuring absolute confidentiality.
How reports are handled
Reports are received by the Supervisory Body of TIM or of the TIM Group company concerned, which is supported by the TIM Audit Department for deepening investigations.
Within 7 days of receipt, you will obtain the acknowledgement of report receipt and within 3 months of such notice you will receive feedback on the action taken or intended to be taken on the report.
Guarantee of confidentiality and protections
Legislative Decree No. 24 of 10 March 2023 (transposition of the European Directive 2019/1937 on Whistleblowing) introduced a single set of rules for reporting channels and whistleblowers’ protections in the public and private sectors.
Absolute confidentiality is guaranteed to the whistleblower, facilitator and persons involved in the report
No personal or professional retaliation is permitted or tolerated due to the report made. If you believe that you have suffered retaliation as a result of a report, you can notify it to the National Anti-Corruption Authority (ANAC) via the IT platform, accessible from the institutional website.
All personal data processing are carried out in compliance with the personal data protection legislation.
Please consult the FAQ where you can find useful information.
To get more information, please check the Whistleblowing Procedure and the Privacy Notice.
Reports to the National Anti-Corruption Authority (ANAC) via external channels
If you have made an internal report and have not received acknowledgement of receipt and/or feedback on the action taken on the report, or if you have reasonable grounds to believe (on the basis of concrete circumstances and actually acquired information) that making an internal report would not be effectively followed up or could lead to retaliation, or that the breach may represent an imminent or obvious danger to the public interest, you may send a report to ANAC via the IT platform, accessible from the institutional website.
On the ANAC website, you can find the list of Voluntary Sector entities that provide support (information, assistance and advice free of charge on how to report and on protection from retaliation) to whistleblowers.